Terms of Service

Welcome to Intracka. These Terms of Service ("Terms") govern your access to and use of the Intracka platform, website, and related services (together, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Intracka is an inventory management platform that helps businesses keep track of stock, receive low-stock notifications, generate reports, and manage staff access with customisable permissions.

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By registering a business account, you confirm that you are authorised to act on behalf of the business you register.

Our account structures and specific accessibility protocols are partitioned into distinct operational tiers:

• 3.1 Business Owner Accounts:A Business Owner creates the primary account for their business and is issued a unique business code. The Business Owner is responsible for all activity that occurs under their business account, including activity by staff users they have added.
• 3.2 Staff Accounts:Business Owners may create staff accounts under their business. Staff log in using their email address and the business's unique code. Business Owners may assign, change, or revoke staff permissions (e.g., edit products, add reports, review reports, delete reports) at any time. Staff users agree to use the Service only within the permissions granted to them and only for the legitimate business purposes of the account they belong to.
• 3.3 Account Security:You are responsible for keeping your password and business code confidential; ensuring that staff access is granted only to authorised individuals; and notifying us immediately at support@intracka.com if you suspect unauthorised access to your account. We are not liable for losses arising from your failure to safeguard your credentials or business code.

Subscriptions, transactions, and recurrent service fees are handled under these strict guidelines:

• Plans & Pricing:Intracka offers subscription plans. Current pricing and plan details are available on our website or within the platform.
• Payment Processing:Payments are processed by third-party payment providers. By subscribing, you also agree to the applicable terms of those providers. We do not store your full card details.
• Billing Cycles:Subscriptions renew according to the billing cycle you select, unless cancelled before the renewal date.
• Refund Exclusions:Except where required by law, payments are non-refundable. If you believe you have been charged in error, contact us within 7 days of the charge.
• Price Revisions:We may change our prices with reasonable advance notice. Price changes take effect at your next billing cycle.
• Payment Delinquency:If a payment fails or a subscription lapses, we may downgrade, suspend, or restrict access to paid features until payment is resolved.

Ownership and management parameters over uploaded operational business datasets are outlined below:

• Data Sovereignty:You own your business data. All inventory records, reports, and business information you enter into Intracka remain yours.
• Limited License:You grant us a limited licence to host, process, and display that data solely to provide and improve the Service.
• Data Legitimacy:You are responsible for the accuracy and legality of the data you enter, including having the right to add staff members' personal details.
• Privacy Interface:Our handling of personal data is described in our Privacy Policy.

You agree not to use the Service for any unlawful purpose or in violation of any applicable Nigerian law or regulation. Specifically, you agree not to:

• Unlawful Activity:Use the Service for any unlawful purpose or in violation of any applicable Nigerian law or regulation.
• Unauthorized Access:Attempt to gain unauthorised access to other businesses' accounts or data.
• Code Exposure:Share your business code publicly or with individuals not authorised to access your account.
• System Disruption:Upload malicious code, or attempt to disrupt, overload, or reverse-engineer the Service.
• Sublicense & Reselling:Resell, sublicense, or misrepresent the Service as your own product.
• Infringing Content:Use the Service to store or transmit content that is fraudulent, defamatory, or infringes the rights of others.

We may suspend or terminate accounts that violate these rules.

We work hard to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Downtime may occur for maintenance, updates, or reasons beyond our control.

We may add, modify, or remove features as the platform evolves. Where a change materially reduces core functionality of your paid plan, we will give you reasonable notice.

The Intracka name, logo, software, and all related materials are owned by us or our licensors. Nothing in these Terms transfers any ownership of the Service to you. You may not copy, modify, or distribute any part of the Service except as expressly permitted.

Procedures regarding account cessation or subscription cancellation:

• By you:You may cancel your subscription or close your account at any time. Cancellation stops future billing but does not entitle you to a refund for the current billing period unless required by law.
• By us:We may suspend or terminate your account if you breach these Terms, fail to pay applicable fees, or if we are required to do so by law. Where practical, we will give you notice and an opportunity to remedy the issue.
• Post-Closure Data:Upon closure, we will handle your data in accordance with our Privacy Policy. We recommend exporting any records you need before closing your account.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.

Intracka is a tool to support your business operations; you remain responsible for your own business decisions, stock management, and record-keeping obligations.

To the fullest extent permitted by Nigerian law:

• Indirect Loss Exclusion:We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, or data, arising from your use of the Service.
• Liability Ceiling:Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold us harmless from claims, losses, or damages arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party rights.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or the Service shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Nigeria.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the platform before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Reach us at:

• Intracka Email:support@intracka.com
• Address:123 Tech Corridor, Suite 400, Palo Alto, CA 94301 (or local Nigerian operations contact point)